Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

DeeEn's avatar
DeeEn
New member | Level 2
5 months ago

"Permission denied" error message on MacOS during the Dropbox app's startup.

Hi Jay. Here's my hyperlink message I received today July 2025 after updating everything according to the required protocols. bn.BUILD_KEY: Dropbox bn.VERSION: 227.4.4774 bn.constants.WINDOWS_SHE...
desktop
Install
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi DeeEn, welcome to our Community!

Can you try an advanced reinstall using the steps provided in this Help Center article?

I'll be waiting for your updates!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!