Forum Discussion

treborrobert's avatar
treborrobert
Explorer | Level 3
3 years ago

Permission required for update, but when I click "yes" nothing happens.

For the past couple of months, I randomly get a message requesting permission to update the desktop app.  Clicking on this brings up the second screen but then clicking Yes does nothing.  I get this ...
desktop
Dropbox Basic
Install
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi treborrobert, what happens if you try to do a quick re-install of the app, using this link?

treborrobert's avatar
treborrobert
Explorer | Level 3
3 years ago

OK, I reinstalled.  I'll let you how how it goes.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!