Forum Discussion

Shmerl86's avatar
Shmerl86
Explorer | Level 3
3 years ago

Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro

I've recently upgraded my computer to a new MacBook Pro 16" with M2 Pro chip and MacOS Ventura.   Since making this upgrade, the Dropbox icon on my menu bar is constantly showing a red notification...
desktop
Mac
DustySway's avatar
DustySway
Explorer | Level 3
3 years ago

I'm seeing the exact same issue on a MacBook Pro 13" 2020 Intel system.  I can click on the notification for the update and it runs an update but then does nothing.  It's almost like Dropbox fired half their staff and is letting AI handle their support calls!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Shmerl86 & DustySway, thanks for letting us know! 

 

Can I send you an email, in order for us to have a closer look into this? 

  • Shmerl86's avatar
    Shmerl86
    Explorer | Level 3
    3 years ago

    Hi Mega,

     

    Yes please.

     

    All the best,

     

    Amir

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Shmerl86 & DustySway, I just sent you an email, I'll see you there!

       

      • anonymous's avatar
        anonymous
        3 years ago

        Please don't hide this in PMs, there are more people with this question.

         

        Macbook Air 2020 M1, never-ending update requests.

        Dropbox v173.4.6706

        macOS Venture 13.3.1 (a)

  • DustySway's avatar
    DustySway
    Explorer | Level 3
    3 years ago
    Sure!

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