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koltipelto's avatar
koltipelto
Helpful | Level 5
9 years ago
Solved

Possible conflict with Dropbox and Trend Micro (Dropbox freezing)

I have dropbox business, I will not say every computer, but half of the company's computers are crashing.   At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
desktop
dropbox business
Setting up the apps
  • dflord's avatar
    dflord
    9 years ago

    Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns. 


    Thanks. 

  • binary's avatar
    binary
    8 years ago

    I would like to update that the problem resolved on our side now and here is the steps taken.

    - Clean up the registry

    - Uninstall and Install back Dropbox

    - Uninstall and Install back Worry Free Business Security

    ------- Added Dropbox program files path in Approved List (just in case)

     

    Also device speed improved quite a bit. We did not reinstall the windows.

     

    Environment

    - Windows 10 Pro (64-bit)

    - Worry Free Business Security Services (Trend Micro)

     

    I hope it helps to someone.

     

  • Lucio's avatar
    Lucio
    8 years ago

    The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.

     

    Thanks to all of the users that reported this!

Umaster's avatar
Umaster
New member | Level 2
8 years ago
This is not solved! as of 6/13/18 I have virus pattern 14.309
Umaster's avatar
Umaster
New member | Level 2
8 years ago

This was eventually fixed for me.  Trend had to gather a bunch of massive log files.  Unfortunately this all came after I sent one brand new PC back as the manufacter assumed it was a bad motherboard.  It wasn't until we got the 3rd PC that I dug deep and discovered Trend and Dropbox were causing the crash.

The difficult part of diagnosing this was that even after we unintalled Dropbox, the freezes continued.

Ever since July 2018 this appears to be resolved.

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