Forum Discussion

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome to our forum, Dandan3! Hope you’re well. 

 

Can you let me know the OS version of the device you’re seeing this on? 

 

Have you tried reinstalling the Dropbox app, and the error remains? 

 

What’s your current plan?

 

Keep me posted for any updates.

  • Dandan3's avatar
    Dandan3
    New member | Level 2
    3 years ago

    I tried to reinstall several times but still the same.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for that screenshot! Can you clarify what your plan is, too? 

       

      I’m asking because, if you’re on a free Basic account with more than 3 linked devices, this may be the reason why you can’t connect this one, as well.

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