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Robert J.'s avatar
Robert J.
Collaborator | Level 9
10 years ago

Problem with making a local backup of Dropbox folder (version 14.3.17)

I make periodic full backups of my Dropbox folder to an external hard drive. This is (or used to be) simply done by copying and pasting the folder to the external drive. That worked perfectedly until...
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Setting up the apps
bn's avatar
bn
Icon for Dropbox Staff rankDropbox Staff
10 years ago

Hi Robert, I think we've identified the issue and we're working on a fix. Will follow up on this thread when it's in a build you can try. Thank you for reporting!

Dade's avatar
Dade
New member | Level 2
9 years ago

I had the same problem;  it was with the AVI placeholder as well.

 

Disabling sync and then deleting the contents of the .dropbox.cache folder worked for me (except I moved it to the Desktop as a precaution rather than deleting it - so if deleting the contents doesn't work, ie due to permission or access errors, try moving it).

 

I'm on Windows 10 Enterprise Anniversary update

 

What I tried before this, in case this helps the devs fix the problem:

 

    Deleted just the file it was reporting the error on - problem moved to a new placeholder file

    Exiting dropbox, deleting the files, reopening

    Doing this with synchronization still on

    Rebooting

    Reinstalled dropbox after setting my Windows account to be a true Administrator account

 

I'm moving from one partition to another on the same raid array, both are NTFS

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