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Problems created by new Dropbox app
I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below.
I was out of the office for two weeks, and when I returned, Dropbo...
Hey Asjadsfjur, thanks for reaching out to our Community.
If all the files in your Dropbox folder before the update, were synced and available in your account online, they will also be available in the new location of the Dropbox folder.
You can see more info about the sync icons on your files here.
After the update, all new files added by other computers, will sync as online-only by default.
This and other info about the expected changes that come with Dropbox for macOS (which will answer your questions), can be found here.
Let me know if you have any questions.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCurrently, it isn't possible any longer for files to be marked as available offline by default with the new version of the Mac OS app.
That is too bad. Dropbox's great advantage is that is reliable. However, its much more expensive than its competitors and now it doesn't have even this very basic features. I'm leaving.
How do we escalate this with DropBox? This is NOT acceptable. We are a Business customer, and this will BREAK EVERYTHING WE DO.
We also have seen that Microsoft's OneDrive have worked around this: why can't you. I see the repeated "we can't do anything" but that clearly is not true. Can you speak to your management and developers and ask why they think it is?
If the answer is "we're not investigating a fix" and/or "we've made our decision and this is they way it is, sorry" then we will be moving to Microsoft.
thanks.
I just had a thought: Is there any reason that I couldn't create a new folder at the very top level of Dropbox, move everything else i have in dropbox to that folder, and then set that folder to always keep offline copies. In theory, that setting would apply to all of the subfolders, and everything would be kept on both the local machine and in the cloud. Can any of you think of a reason that that would not work?
"Is there any reason that I couldn't create a new folder at the very top level of Dropbox, move everything else i have in dropbox to that folder, and then set that folder to always keep offline copies"
I've been wondering the same thing. I just verified that all my folders are currently marked as available offline, so it that idea works, it would take care of my desktop/laptop issues (and hopefully not cause any issues with the mobile devices).
This change in DROPBOX did indeed break everything. I was at a conference tonight and could not open my company database file because DROPBOX decided that my files should be stored online and not on my hard drive. The building I was in had minimal wifi -- it took 40 minutes to download the database (900mb) to be able to use it. My presentation time was 30 minutes. This was a train wreck. It was said elsewhere here: The great benefit of Dropbox, which I have been using since about 2010, is that it was invisible -- it just worked. On my Mac, I like to use things that just work.
Dropbox is no longer invisible and it doesn't just work anymore. My presentation tonight was ruined by the folks at Dropbox who decided to substitute their opinions as to where my files should reside with their own opinion. Dreadful update. If I knew this was the ramification, I would never have updated.
- I’m so sorry to hear that this happened to you. I concur completely. The crazy thing is that I can’t see how this could be on their business interest. How do they benefit from forcing me to store my files online only? Does they think that it will encourage me to buy a small hard drive so I am dependent on their service? If so, they miscalculated. Now, I just want to leave.
