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Forum Discussion
Problems logging in after restored computer to factory settings
I've restored my computer to factory settings, without logging out of the Dropbox app first, and now that I want to log into the dropbox app on my new computer it says that I can't because my plan only allows me to use three devices. I get the instruction to log out from one of my devices, but I'm at the moment only logged into one device.
1 Reply
- Rich
Super User II
ElinSO wrote:
I've restored my computer to factory settings, without logging out of the Dropbox app first, and now that I want to log into the dropbox app on my new computer it says that I can't because my plan only allows me to use three devices.
It's more like installations; not devices. Because you've rebuilt your system it's seen as a new device to Dropbox. Check the devices linked to your account on your Security page. Remove any that are no longer needed (including your current one) and you'll be able to sign in again.
