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Noizy's avatar
Noizy
Explorer | Level 3
4 years ago
Solved

Problems with the sync symbol

I've had a problem with DropBox for a while now. Until recently, however, I didn't need it myself, so the problem didn't bother me. I use my partner's DropBox on my PC. On his devices, a sync icon ...
desktop
sync
  • Megan's avatar
    Megan
    4 years ago

    Hi Noizy, since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.

     

    That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves things? 

Noizy's avatar
Noizy
Explorer | Level 3
4 years ago

Thanks

 

The Dropbox App is running as it should. 

Actually, the files in the folders have a synchro symbol but the folders still haven't

 

I reboot my device a few time since the weekend because it's new and I have do many updates

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Noizy, since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.

 

That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves things? 

  • Noizy's avatar
    Noizy
    Explorer | Level 3
    4 years ago

    all DropBox folders must be among the 15?
    The way I see it, the first 10 folders are not from DropBox, followed by 5+ from DropBox

    • Noizy's avatar
      Noizy
      Explorer | Level 3
      4 years ago

       

  • Noizy's avatar
    Noizy
    Explorer | Level 3
    4 years ago

    at least with restart it finally works 😄 thank you for your patient! I am very glad now

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