Forum Discussion

wildman83's avatar
wildman83
Explorer | Level 4
5 years ago

Re: Blue Screen of Death on Win10

Has smart sync been enabled on your computer?  We 3 computers that it has been enabled and 1 that hasn't.  All computers are running symantec protection through a corporate IT.  Only computer that hasnt had BSOD problems is the one that it hasnt been enabled on.  If I go to perferences on my computer and under the general tab I have the option to enable smart sync.  If I go to the sync tab on the right then I do not have the option to turn smart sync on or off to save hardrive space.  The computers that are BSOD death all the time have that option to turn smart sync on or off in the sync tab.  That is the only difference that I can tell.  Could this be what has changed in that update?  Why isnt my computer crashing with Symantec if symantec is the problem?  

5 Replies

Replies have been turned off for this discussion
  • Shane_Spencer's avatar
    Shane_Spencer
    New member | Level 2
    5 years ago

    I've also had this issue since 21st Jan. I put the issue out to our IT support and they've finally come back and said to re-install dropbox but it crashed withing 3 hours of being installed. 

    20200305_114629.jpg

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey everyone, I just have a little update for you all here.

    For anyone that's using Symantec Endpoint Protection, the latest version (not just the Maintenance Patch) that should resolve the BSoD should now be available to all.

    If you can't update the app yourself, please reach out to your IT department to see if they can update the app on your device. For more info, please check out the Symantec Support Center here.

    Also, Shane_Spencer, can you clarify for me if you are using the Symantec Endpoint Protection on your device?

    Let me know if you have any questions!

  • Shane_Spencer's avatar
    Shane_Spencer
    New member | Level 2
    5 years ago

    I am on Symantec. I have my concerns on if it will be possible to outdate, as I work for a global organisation and this software is controlled by the IT department. Whereas Dropbox I was able to install myself.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for getting back to me here Shane_Spencer!

    In this case, I can only recommend reaching out to your IT department to see if they will be able to update Symantec for your company.

    Sorry that I can't be of much more help with this. Please do let me know if you have any other questions though, I'd be happy to help where I can.

    Thanks!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!