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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
6 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    5 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Shane_Spencer's avatar
Shane_Spencer
New member | Level 2
5 years ago

I've also had this issue since 21st Jan. I put the issue out to our IT support and they've finally come back and said to re-install dropbox but it crashed withing 3 hours of being installed. 

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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey everyone, I just have a little update for you all here.

For anyone that's using Symantec Endpoint Protection, the latest version (not just the Maintenance Patch) that should resolve the BSoD should now be available to all.

If you can't update the app yourself, please reach out to your IT department to see if they can update the app on your device. For more info, please check out the Symantec Support Center here.

Also, Shane_Spencer, can you clarify for me if you are using the Symantec Endpoint Protection on your device?

Let me know if you have any questions!

  • Shane_Spencer's avatar
    Shane_Spencer
    New member | Level 2
    5 years ago

    I am on Symantec. I have my concerns on if it will be possible to outdate, as I work for a global organisation and this software is controlled by the IT department. Whereas Dropbox I was able to install myself.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for getting back to me here Shane_Spencer!

    In this case, I can only recommend reaching out to your IT department to see if they will be able to update Symantec for your company.

    Sorry that I can't be of much more help with this. Please do let me know if you have any other questions though, I'd be happy to help where I can.

    Thanks!

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