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Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
7 months ago

Re: Dropbox says my environment doesn't support tray icon, by it does

Hi Andsmi​,

I've checked with the team and they said that Dropbox uses DBus to find the app indicator services, so you'll have to make sure that the org.kde.StatusNotifierWatcher service is running. You can do that by running the following command in your terminal:

dbus-send --session \ --type=method_call \ --print-reply \ --dest=org.freedesktop.DBus \ /org/freedesktop/DBus \ org.freedesktop.DBus.ListNames

You should get a list of service names returned, and you should find org.kde.StatusNotifierWatcher in that list.Assuming you see that, you can then query the status of the service using the same DBus message that the Dropbox app uses with the following command:

dbus-send --session \ --type=method_call \ --print-reply \ --dest=org.kde.StatusNotifierWatcher \ /StatusNotifierWatcher \ org.freedesktop.DBus.Properties.Get \ string:org.kde.StatusNotifierWatcher \ string:IsStatusNotifierHostRegistered

If Gnome is properly using the service you should see something like this:

method return time=1748612867.079169 sender=:1.25 -> destination=:1.239 serial=4372 reply_serial=2 variant boolean true

That boolean true is the important part that tells you the service is running and a host is registered.If the appindicator shell extension is properly registering a host and the DBus service is exposed then you should not see that error message.Gnome is currently on version 48, and the appindicator shell extension is currently at version 60, so updating those items may help resolve the issue.

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  • Andsmi's avatar
    Andsmi
    Helpful | Level 5
    7 months ago

    Thanks for the insight into this. Neal Mc.

    This is the output from your commands, that show that the service is indeed running.

    ~$ dbus-send --session --type=method_call --print-reply --dest=org.freedesktop.DBus /org/freedesktop/DBus org.freedesktop.DBus.ListNames | grep StatusNotifierWatcher
      string "org.kde.StatusNotifierWatcher"
~$ dbus-send --session --type=method_call --print-reply --dest=org.kde.StatusNotifierWatcher /StatusNotifierWatcher org.freedesktop.DBus.Properties.Get string:org.kde.StatusNotifierWatcher string:IsStatusNotifierHostRegistered
method return time=1748671496.836229 sender=:1.43 -> destination=:1.5702 serial=221064 reply_serial=2
   variant       boolean true
~$

    That said, the Dropbox icon is showing now, so maybe there's a bug in how Dropbox detects it in some instances.

    I'll let you know if the message shows again.

    Thanks for your help.

  • Andsmi's avatar
    Andsmi
    Helpful | Level 5
    7 months ago

    NealMc

    Sadly, the message has appeared again...

    The tray icon still appears and is functional. This is definitely a bug that needs to be fixed.

    These are the results of the commands you posted:

    `dbus-send --session --type=method_call --print-reply --dest=org.freedesktop.DBus /org/freedesktop/DBus org.freedesktop.DBus.ListNames`

    Output:
    ```bash
          string ":1.74"
          string ":1.76"
          string "org.gnome.SettingsDaemon.Keyboard"
          string ":1.77"
          string ":1.78"
          string "org.kde.StatusNotifierWatcher"
          string "com.rastersoft.ding"
          string ":1.79"
          string "org.freedesktop.secrets"
          string ":1.244"
          string ":1.246"
          string "org.freedesktop.IBus.Panel.Extension.Gtk3"
    ```
    (see attached file for full output)

    `dbus-send --session --type=method_call --print-reply --dest=org.kde.StatusNotifierWatcher /StatusNotifierWatcher org.freedesktop.DBus.Properties.Get string:org.kde.StatusNotifierWatcher string:IsStatusNotifierHostRegistered`

    Output:
    ```bash
    method return time=1749709304.710873 sender=:1.43 -> destination=:1.4230 serial=203406 reply_serial=2
       variant       boolean true
    ```

    I hope you can help!

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi Andsmi​,

    Thanks for letting me know! I'm checking with our team internally to see if they can offer any insight into the results you received.

    I'll let you know if I have an update!

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi Andsmi​,

    We've taken a look and we think it may be a bug too. We'll file a bug report internally so it can be properly investigated.

    Let me know if you need anything else in the meantime.

  • Andsmi's avatar
    Andsmi
    Helpful | Level 5
    5 months ago

    3 months has passed, and it's still happening. Has any progress been made?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey Andsmi!

    Since you're still facing the same issue, I went ahead and reach out to you via email.

    That'll help me investigate further. Reply back to me, and we'll take it from there. Thanks!

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