Forum Discussion

rossmcm's avatar
rossmcm
Helpful | Level 5
3 years ago

Re: Installation Failed error on the Dropbox desktop app

I had an issue where Dropbox (2TB plan) was stuck on "Connecting" and never progressed from there.  In desperation, I uninstalled and reinstalled afresh but the installation failed with "The installer did not complete.  Installation has been aborted".  A link is provided to "Show me help for this issue", but it's pretty unhelpful and completely unspecific to the issue.

 

I then performed an uninstall with Revo followed by a scan-and-nuke, and then tried again but same result.

 

I despair sometimes. "The installer did not complete.  Installation has been aborted" tells me that the installer returns a boolean value -i.e. It worked/It failed, with no better granularity than that.  An error code/stack trace/log file would be nice.  Getting the code finished in a hurry seems to have taken precedence over helping customers with problems.

 

Where do I go from here?

1 Reply

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for letting us know about this, rossmcm.

     

    Do you perhaps have any security apps like an antivirus, VPN, firewall etc. installed on the computer, that might be affecting the Dropbox app?

     

    If so, try to temporarily disable them, to see if that helps.

     

    Keep me posted.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!