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Refreshing screen on Excel and Word - Windows 7
I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word.
After many hours of troubleshooting, an online community suggested Dropbox as the cuprit. I uninstalled Dropbox and the probem was cured. I reinstalled it and the problem returned.
Windows 7, Office 2007
Thanks for any advice
Hi all,
Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:
Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.
Many thanks all for your participation here in the community, you help us make a better product.
Keep the ideas coming and keep highlighting anything you spot.
Ross S.
63 Replies
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Problem started for me on the same date, Friday (8/11/2017). I have uninstalled Dropbox and the problem was removed.
With Dropbox installed, Word and Excel are unusable as all menus disappear as soon as they're opened.
Dropbox 1.3.65.1
Windows 7 Professional 64-bit
Office 365 ProPlus (Version 1707 - Build 8326.2076 Click-toRun)
Excel 2016 (16.0.8626.2076) 32-bit
I also have 3 users with this issue. All running either Office 2013 or Office 2016 on Windows 7. Disabling dropbox at startup or killing it fixed thier issues.
Me too - glad I'm not alone. Started on the 11th August.
I have Win 7 with Office 365 version of Office 2016 and DB 32.4.23
Have reinstalled Office & DB and, like the other poster, found it was DB causing the issue.
- Rich
Super User II
Seems to do the trick for me. Thank you.
Rich - that worked!
In fact I'd noticed the badge had stopped working - I was looking for a similar control in Word or Excel but didn't think of DB settings!
Hi,
I'm the network admin for the company I work for. In the past few days I've had 3 people complain about Microsoft Office 2013 cursor to "flicker"
In Excel, if you have a cell highlighted, you can see the box flicker as well.
I thought it was something with Office until we realized these three people have dropbox installed. I'm sure the free version if that makes a difference.
If I exit Dropbox, the flickering in Office stops.
None of these people have the options box checked to show the dropbox download in Office.
This seemed to start after a Dropbox update last week I believe.
Anyone have a fix other than uninstall Dropbox?
Thanks,
Jake- MarkTry disabling the Dropbox Badge within the Dropbox preferences.
- RichI've merged several threads that were all dealing with Dropbox Badge issues. Any other threads will be redirected here as well.
- Jane
Dropbox Staff
