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Forum Discussion
Relinking an old Dropbox location after reinstalling the desktop app
I am a music producer, and store .logic files within dropbox - I've always loved how seamlessly it seems to store everything, and love that every change not only saves, but syncs in the cloud.
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Hannah
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for the update, cyrusvill.
You're going to have to follow some instructions, they might look a bit much, but should do the trick:
1. Click the Dropbox app icon on your menu bar and on the window that opens click your initials and go to Preferences.
2. From the account tab, please sign out. ( do not sign back in yet )
3. While signed out, please delete the new Dropbox folder that was created after you reinstalled.
4. Please launch Dropbox again and sign back in to your account.
5. During the setup screen, make sure you select Advanced Settings and set the destination to your drive. We want the app to create a new Dropbox folder.
6. As soon as the application starts up, please immediately pause syncing. ( Click the Dropbox icon in your menu bar and click the text at the bottom of the window that appears. It describes the sync status and has a down arrow next to it. Click that and pause sync for now.
7. Open Finder and find the old Dropbox folder and move everything from it to the new Dropbox folder created. We are doing this to avoid resyncing everything and allow the app to just re index the files.
8. When the move is done, please unpause sync with the same steps.
9. Allow the app some time to process the index stage, and you should be set.
Hi Hannah, thankyou for your detailed instructions!
Unfortunately again though, the folder containing the .logic files that are having trouble appearing when I do a normal reinstall and sync, cannot be dragged from Dropbox (Old) to the new Dropbox folder, as they are not downloaded. And I cannot download them, as the Dropbox (Old) is unlinked, and not connected with my account anymore. An error message shows (screenshot attached).
Let me know if you need any more screenshots or information from me to help get a clearer picture of what's happening on my end. This is the message that shows when I try to drag the contents of Dropbox (Old) to the new Dropbox folder.These are the .logic files that are not downloaded, and the ones that aren't copying (there are other folders that can't be dragged over also, for the same reason..however these show up if I just do a normal sync. It's just these files that I would like to present how they used to present in my original folder in finder.This is the location of my original Dropbox folder, and the frozen download symbol thats showing to the right of it.
- Jay
Hi cyrusvill, in order to look into this matter, please could you contact the support team directly for them to assist further?
