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Solved
Request regarding MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)
I just received a notice that dropbox will cease support for OS 10.10 and 10.11.
The notice, giving it the most leeway i can, indicated that i should consider upgrading my OS or use a web brows...
Hi justmeinNJ & Chern - thanks for dropping by our Community to share your feedback on this.
As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older.
If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website. However, on October 17th, 2022, devices running Mac OS X 10.11 or older will no longer be able to log in and access content through the Dropbox desktop app.
Kindly note that we regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements and these are not always compatible with older systems.
Apple stopped providing security updates to OS X 10.10 and OS X 10.11 in 2017 and 2018 respectively.
We are ending our support of the Dropbox desktop app for these operating systems to keep our product offerings in-line.
Let me know if you have anything else to add or ask.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi justmeinNJ & Chern - thanks for dropping by our Community to share your feedback on this.
As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older.
If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website. However, on October 17th, 2022, devices running Mac OS X 10.11 or older will no longer be able to log in and access content through the Dropbox desktop app.
Kindly note that we regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements and these are not always compatible with older systems.
Apple stopped providing security updates to OS X 10.10 and OS X 10.11 in 2017 and 2018 respectively.
We are ending our support of the Dropbox desktop app for these operating systems to keep our product offerings in-line.
Let me know if you have anything else to add or ask.
Walter,
The Dropbox web browser version is not a workable or reliable alternative. I just get a blank screen on both Mac10.11. I've spent days trying to figure out, but I see Dropbox forums that suggest this is not just an issue my computer.
I empathize with all those stating they can't afford the Mac upgrades. Post COVID my finances are destroyed and I work on contract basis with low income. Now I have to tell those I contract with with that I can't use Dropbox to exchange work files anymore?? Wow. My head is spinning with the implications of the embarrassment, the cost, the switching time and the loss of (old) apps that I used on an old research project, from which I still extract data.
Wow! Dropbox can you offer us anything??
I see this has been marked solved. Since dropbox has done -- unless i missed it - nothing, how was this solved?
My only "solution" is to ween myself off Dropbox. I've essentially given up on this particular era of support but now i know more is to come.
So the only alternative is abandon ship.
_G
Just going to add my voice to the cacophony of upset users. I can appreciate the stated rationale about Apple no longer supporting Dropbox security upgrades for their cloud storage model. But I cannot fathom why the solution would be to force perhaps millions of users to either upgrade their OS (and in most cases that means buying a new computer) or replace a perfectly functional machine. Some here have stated precisely why they reached an essential stop point on the OS Upgrade hamster wheel.
The planed obsolesce model is built into Apple products (and everyone else's for that matter HAVE MAY USB CHARGING CABLES have we all purchased and chucked in the last 5 years?) but I expected better from Dropbox whose support in the past had always been reliable and welcome.
I will keep running El Capitan until this young MAC decides to give up its ghost and in the meantime will begin the painful and unfortunate migration to another cloud sharing service.
Good luck to the rest of you!
Hello, I found a work-around of sorts, that may be of interest to some. Firstly, while still using El Cap OS, I found that I could use Dropbox web browser version on Google Chrome, not other browsers. That gave me a manual way to keep updating some Dropbox files with a colleague. I had to revert to using an external hard drive for my routine back-ups though. Secondly, a thoughtful IT guy suggested I update my OS just to 10.13.0, High Sierra then 10.13.6, and not lose use of any of my apps. He was right. All my apps still work, with a few minor exceptions. Dropbox and Zoom work again too. Thus I can keep my macbook air limping along for a few more months until EOL for High Sierra. I admit that my macbook air seems to get hotter running this OS, but that's an issue I can monitor and control - I trust. Hope this may be useful to some of you.
