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Right Click Context Menu Disappearing on Update
Hello guys,
After going back and forth with support about the right click context menu disappearing on every self update by the Windows app we couldn't find the solution.
I was advised to...
Hi Walter ,
Yes, it persists. This behavior started like 2 months ago, and I had to reinstall after every self update. It might be something about my OS, but I have no problems with other apps.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey again, alonzo86. So just to confirm, the issue re-appeared, even after you did the advanced reinstall, right?
- Hi Hannah, unfortunately yes.
Hi Nancy, of course!
Hello guys,
So the app updated itself again and the issue reappeared.
Seems that the only solution that works for me is uninstall-reinstall on every update.
Is there at least a possibility to prevent dropbox from updating and then doing the update manually from time to time ?
Thanks
- Megan
Hey again alonzo86!
I checked, and it seems that we had an escalated ticket with you, in order for our Specialists to have a look at what might be causing that.
Keep in mind that the ticket closed due to inactivity on your end. I'm assuming you tried the latest steps they provided, but you didn't have any changes, right?
If this is the case, I'd be happy to open a new ticket on my end for you, what do you think?
Thanks!
Hello,
At this point I just uninstalled-reinstalled the app again, so we can just wait until it happens with the next update.Hello again,
The app updated itself and this thing reappeared of course.
Can I just stop the app from updating on its own at least ?
Hello, so can someone from the support go through the history of my problem and try to find the solution ? I really can't continue reinstalling the app every time it gets the update.
My support ticket number was: Ticket #22949402: Dropbox Community Support - Follow Up
I have to say, every update starting from August or September was triggering this behavior of context menu disappearing and I was uninstalling-reinstalling the app ever since to fix the problem... You can see everything in the ticket, advanced uninstalls, different uninstalls and tweaks, nothing happens the problem always come back with the app update.
Please help me !
