Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Dauerwerbesendung, thanks for bringing this to our attention.

 

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

  • Dauerwerbesendung's avatar
    Dauerwerbesendung
    New member | Level 2
    2 years ago

    Hello Jay,

     

    I created a ticket (the category "other" did not allow me to create a ticket so I selected "Two-factor-authentication" as category). The ticket number is "23611527"

     

    Best

    Dauerwerbesendung

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the info, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

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