Forum Discussion

ns01's avatar
ns01
Explorer | Level 4
4 years ago

Slow offline sync causing issues with macOS Folder Actions

Under the new Dropbox app architecture for macOS, we're experiencing a few issues.   The most notable at the moment is the ability for macOS Folder Actions to complete as expected. This seems to be...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey ns01, thanks for posting on our Community!

 

Could you let us know some additional information about the issues you've been experiencing so far?

 

Also, can you clarify the desktop app's exact status and version as shown in your menu bar?

 

When you say grey cloud, are you referring to the online only syncing icon perhaps? If so, are having troubles making those files available offline on your computer?

 

Let us know more and we'll take it from there. 

 

  • ns01's avatar
    ns01
    Explorer | Level 4
    4 years ago

    Yes, it's the online only icon. Status in the menu bar is up to date. We're running 162.4.5419 on all connected machines. 

     

    Is this expected behavior for an install that has specified that the entire Dropbox be available offline? This wasn't an issue until the Dropbox client was updated for CloudStorage on the Mac.

    • ns01's avatar
      ns01
      Explorer | Level 4
      4 years ago

      Without concrete evidence, I suspect that the solution for our automation woes lies in forcing Dropbox to actually automatically download new files instead of leaving them online only. At present, there doesn't seem to be a functioning option to do so on Mac. 

      • ns01's avatar
        ns01
        Explorer | Level 4
        4 years ago

        Any thoughts, Walter? Seems like what I'm really after is a solution that forces files to actually download when they're added.

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