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Road_warrior's avatar
Road_warrior
Helpful | Level 6
2 years ago
Solved

Slow sync issue after updating the desktop app to v210.4.4854.

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.

desktop
upgrades
  • Road_warrior's avatar
    Road_warrior
    2 years ago

    There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

    I now have 212.4.5767 

34 Replies

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  • Road_warrior's avatar
    Road_warrior
    Helpful | Level 6
    2 years ago

    There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

    I now have 212.4.5767 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try updating to the latest version of the app from this page directly and let us know how it goes Road_warrior? 

  • Road_warrior's avatar
    Road_warrior
    Helpful | Level 6
    2 years ago

    I am not part of a network. I am a computer and all my colleagues use Dropbox (since 2017) to link into assignments and then logging out afterwards (I mentioned this and now you have a mechanise for this!)

    Dropbox starts automatically on sign on on my comupter. After that, I can see what it is doing on 'Show hidden icons" and I can see what Dropbox is doing.

    I don't think this answers your question, but my support since 2017 has survived!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry, Road_warrior, I meant your initials/profile pic, that you see when clicking on your Dropbox icon.

  • Road_warrior's avatar
    Road_warrior
    Helpful | Level 6
    2 years ago

    Not sure what you mean by 'my avatar'. I don't think I have one.

    Dropbox starts automatically on sign on. After that, I can see what it is doing on 'Show hidden icons" and I can see what Dropbox is doing although there is an issue with this 'Main Screen' against what I then see on opening. Is this what you mean?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you see the same thing if you click on your avatar and then on "view sync issues"?

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