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bwhight's avatar
bwhight
Helpful | Level 5
9 years ago
Solved

Smart Sync - Windows Explorer Search Not Working

I am testing Smart Sync for our team.  All fine but when files are 'Online Only', Windows Explorer search can't fined them.  I have tried a few PCs in our team and all have the same problem, so I dont think it is an individual PC issue.  We are all running Windows 10.  Any ideas?

desktop
Setting up the apps
  • Lucio's avatar
    Lucio
    8 years ago

    The Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is now available on computers with versions of Windows 8 and above, starting with the beta version 60.3 of the Dropbox desktop application that you can find here.

    When this is available in the stable version 60.4 next week, your computer should automatically update and receive the fix.

    Thanks to all that reported this and we appreciate your patience on this matter.

    Happy syncing!

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  • universlman's avatar
    universlman
    New member | Level 2
    9 years ago
    I have been struggling with this issue for years with XP & 7. This is the best description and demonstration by Lee that I have seen for a problem that is mostly bewildering the various communities, who mostly act like they do not really understand the problem. Why should searching in Google (the whole world) take a fraction of a second, and searching my hard drive in Windows takes up to ten minutes or more - and misses most files searched for - indexed or not??
  • peterlvilim's avatar
    peterlvilim
    Icon for Dropbox Engineer rankDropbox Engineer
    8 years ago

    Hey everyone!

     

    I'm an engineer at Dropbox. We are aware of an issue with Windows 10 that causes this behavior and are actively investigating it. Stay tuned here for updates.

  • Jason9's avatar
    Jason9
    New member | Level 2
    8 years ago

    Looks like this problem has been investigated for 4 weeks.  Any news?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey Jason9, I’ll make sure to update the thread here once I have news on the progress of the matter internally, thanks for checking in with us on the Dropbox Forum on the progress of the investigation! 
     
    In any event, I’ve made sure to transfer your comments on to our team experts, though please don’t hesitate to get back in touch with us at any time in case you’d like to share your thoughts or you’d need further assistance. Cheers! 
  • brianchris's avatar
    brianchris
    Helpful | Level 6
    8 years ago
    Just verifying there is no solution to this problem yet, correct? Thanks!
  • SteveWeston's avatar
    SteveWeston
    Helpful | Level 6
    8 years ago
    If there is another thread tracking this, would you please let the community know the status of this? It is still occurring in our Windows 10 installation of Dropbox.
  • mills's avatar
    mills
    Explorer | Level 4
    8 years ago

    Has this been updated or solved? I'm still having the same problem where Windows 10 is not able to search Online-Only files in Explorer. I also rebuilt the indexed locations and confirmed Dropbox is listed.

     

    Thank you

  • grahamaikman's avatar
    grahamaikman
    New member | Level 2
    8 years ago

    Youve probably got indexing switched off, "control panel" search for indexing "then rebuild index" or tick "index this drive" where your dropbox is located

  • SteveWeston's avatar
    SteveWeston
    Helpful | Level 6
    8 years ago
    No this is not the problem. Done that multiple times.

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