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Forum Discussion
bwhight
9 years agoHelpful | Level 5
Smart Sync - Windows Explorer Search Not Working
I am testing Smart Sync for our team. All fine but when files are 'Online Only', Windows Explorer search can't fined them. I have tried a few PCs in our team and all have the same problem, so I dont think it is an individual PC issue. We are all running Windows 10. Any ideas?
The Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is now available on computers with versions of Windows 8 and above, starting with the beta version 60.3 of the Dropbox desktop application that you can find here.
When this is available in the stable version 60.4 next week, your computer should automatically update and receive the fix.
Thanks to all that reported this and we appreciate your patience on this matter.
Happy syncing!
55 Replies
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- Richard P.448 years agoHelpful | Level 7
Following in the hope of getting an answer
- Frank G.138 years agoNew member | Level 2
Long time user of Dropbox;
Here's the solution;
*Onedrive*
- Ross_S8 years ago
Dropbox Staff
Hi folks,
I wanted to jump in again as my other posts are getting lost in the thread.
This is something we are aware of, it's also something we are working very hard on internally to resolve. Navigating this particular OS behavior is not a simple, quick fix. We've been working on it for some time due to the complexities and dependencies. We also have to put any fix through rigorous internal testing before we release it into the beta, then stable.
At present we are still testing internally and I hope to be able to update in the near future and give you all an idea of when this will land first in the beta.Many thanks!
- brianchris8 years agoHelpful | Level 6
Still no update...nothing to report on this fix, correct?
- mxoh8 years agoCollaborator | Level 10
Hi there,
I am a Dropbox Business admin using Windows 10 with Dropbox desktop app installed. For online-only files, can they be indexed and searched through file explorer rather than dropbox.com? I initially thought that this is not possible but someone I know who is also a business user said that he is able to search his online-only files on file explorer.
- Jay8 years ago
Dropbox Community Moderator
Hi there, online-only files generally cannot be searched for in the OS search engine, since the files are physically not on the computer. Even the filenames you see aren’t really there, since each file is a placeholder grabbing basic details from the Dropbox site.As to why that other user is able to search, it might be to do with their configuration, or if the files were previously made local and a cache somehow exists on their machine. Regardless, this shouldn’t really happen, so this might only be a temporary behavior. - mxoh8 years agoCollaborator | Level 10
Hi Jay Thanks for the quick response! As I was digging more into this after I posted the query, I another forum thread that talked about this https://www.dropboxforum.com/t5/Installation-and-desktop-app/Smart-Sync-Windows-Explorer-Search-Not-Working/td-p/206724/page/3
Now I am a bit confused because on that thread it seems that searching for online-only files should be possible and Dropbox is currently looking into this issue?
- Jay8 years ago
Dropbox Community Moderator
I’ll move this thread into that one for my colleague to see it. If OS search is supposed to be able to find the online-only files, then our dev team is already on the case it seems. - JR_Baas8 years agoExplorer | Level 3
I am having the problem with Windows 7 as well as Windows 10. Still no fix?
- kmarcel8 years agoNew member | Level 2
After SmartSync was introduced, most of our files are online only.
Today i needed to find a folder location for a named like file.
I started searching a "like filename" in the Browse for files dialog of a browser, in the Dropbox folder. It found nothing. I relaxed the search, it found 2 files, not what i knew existed. I said - ok - the search is now broken in dialogs or DropBox paused.
Trying again with an Explorer window and DropBox active, same result.
I ended up going online, to search for the files. For 15 seconds, DropBox online showed exactly the same files as on my PC, but left an end placeholder. After time, it populated the correct results with all files and i found the needed folder name.
I personally split the search concept into - file properties, metadata and file content. Ok, the file is online, and has no content. Same with metadata. But Explorer knows file properties - file name, real size, dates and attributes.
How do i get Windows Search to index at least the names of the files that are online?
Thanks,
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