Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system."
I have already tried uninstalling and reinstalling dropbox and the same issue persisted. Same issue accross all computers in my office.
Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
54 Replies
Replies have been turned off for this discussion
Alexis G.1Super User
DavidENG wrote:I have already installed, restart and run the last builds and it didn't change anything.
Even installed the office version didn't work either.
It's weird because all our technicians installed this version and the issue was fixed in all 100% of the cases. I even try myself in several systems and confirmed Dropbox fixed the problem with this specific update. Actually the update was designed to just address this specific issue.
Well anything or any idea how to resolved my issues?
- Alexis G.1
DavidENG wrote:
Well anything or any idea how to resolved my issues?
David.
Because the last Dropbox version fix this related issues, I believe you need to troubleshoot.
If I was you, I will check if there is any Windows update missing.
I will uninstall, restart and reinstall Dropbox as well.
l le Alexis, I will troubleshoot and see what i found, will let you know if it is working
