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awitzburg's avatar
awitzburg
New member | Level 2
7 years ago
Solved

Smart Sync error - "There was an error opening this document"

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system."

I have already tried uninstalling and reinstalling dropbox and the same issue persisted. Same issue accross all computers in my office. 

desktop
Error Messages
Setting up the apps

54 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi there, thanks for this info. 
     
    Could you both try forcing the file to go local first from the context menu instead of opening it directly?
     
    A screenshot of the error message would help as well!
     
    Let me know how it goes!
  • deltat's avatar
    deltat
    New member | Level 2
    7 years ago

    Same here, tested on two computers.  Smart sync folders cannot open any documents.  Windows 10 Professional w/ latest updates and patches.

  • cwestland's avatar
    cwestland
    New member | Level 2
    7 years ago

    when i right click it and go to sync and click local it appears. we have not had this issue before

  • deltat's avatar
    deltat
    New member | Level 2
    7 years ago

    Forcing the folder local allows the file to be opened w/o issue.  Smart Sync folders on two tested PC's in my office cannot open any of the files.

  • cwestland's avatar
    cwestland
    New member | Level 2
    7 years ago

    all employees using dropbox on their pcs are having this issue in our office and I have not changed any  of the admin settings since day one.

  • scourtney's avatar
    scourtney
    Helpful | Level 6
    7 years ago

    Same for us. Marking it as "local" works, but I don't want my users to have to do that for the dozens of files they touch every day. Happening on Windows 7 and 10 with latest updates and latest version of Dropbox app. Also tried reinstalls and it did not fix this.

    Interestingly, our mac users are just fine. No issue at all.

  • awitzburg's avatar
    awitzburg
    New member | Level 2
    7 years ago

    Forcing the file local does work, but definitely don't want to do that on all these files.  

     

     

  • austinjonescorp's avatar
    austinjonescorp
    New member | Level 2
    7 years ago

    Exact same issue, same workaround.  Happening to one employee after Windows 10 updated this morning.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Thanks for the reports, I’ve forwarded this info to our team to conduct an investigation on it as we speak.
     
    I’ll update you here when I receive an update on this matter.

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