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Smart sync icons missing
The venerable "missing smart sync icons" problem.
- MacOS Mojave 10.14.2
- Dropbox 64.4.141. (Professional Acct)
- Have reinstalled DB several times (including via full desktop download).
- Tried the "check-uncheck finder integration" (have uncheck, uninstalled, reinstalled, rechecked, too).
- Have unlinked account and relinked account.
- ForceQuit finder more times than I can remember.
- Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.
Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.
What am I missing?
OneDrive does this, no problem. Just about at my ropes end with DB.
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Those come and go. Sometimes not there and sometimes gone, and sometimes if I leave the context menu open they will appear after a while.
- Nancy
Dropbox Community Moderator
Hey Jeff! Hope it’s alright to jump in.
Did you recently have any OS updates on your device?
Also, I’d like you to follow these steps, and tell me if they seem to help:
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed, close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.
No OS upgrade. Also seeing this on my workstation. And several users are reporting the same. But my workstation has lots of software installed. No other cloud drives. But we do have Sopohs AV on all the workstations.
- Hannah
Hmm, if you temporarily disable Sophos, do you see any difference?
Trying on three machines.
1. MBP M2 - Ventura 13.1
2. MacPro (Late 2013) - BigSur 11.7.2
3. Mac Mini M1 - Monterey 12.4
1. Is my workstation and had dozens of extensions. Turned them all off and disabled Sophos. No joy.
2. Had just Adobe Creative Cloud on. Turned it and Sophos off, and got weird results (see below).
3. Is the dedicated Dropbox machine. No other extensions were present. And the only other software installed is Carbon Copy Cloner and Sophos. This one seems to be working correctly with Sophos disabled. I will keep using it and let you know if anything changes. But of course, this is not a long term fix. We are required by insurance and clients to carry end point protection on all our machines.
We're running Sophos Endpoint 10.4.1 on all of the machines.
Oddly on the MacPro, it started to show icons. But never finished as you can see below.
The behavior is unpredictable. On the Mac Mini, the status is now visible with Sophos running. I reactivated it to wait for further from you but not be left unprotected.
Also, if it makes a difference, we have a large account.
- Jay
Hi Jeff Marks, as it seems that you have a Dropbox Business account, have you already tried contacting the support team directly for further assistance?
Sure didn't. But will do.
Hope this helps, but I had an issue like this and found out that it was due to Finder being glitched.
I was able to open the dropbox app and see the symbols, but when I would open finder there would seem to be no sync symbols next to any data.
I removed the Dropbox from the favorites sidebar and simply re added the dropbox application back to the sidebar.
