Forum Discussion

ksl0588's avatar
ksl0588
Explorer | Level 3
3 years ago

Someone is working on your shared file alert not working

Hi all!   My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying th...
desktop
ksl0588's avatar
ksl0588
Explorer | Level 3
3 years ago

There is only 1 shared excel file we are using that is on the dropbox app. We haven't tried adding another word/excel file to share. OS version is macOS monterey version 12.5, while the excel is version 16.72

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try testing this with another new test Excel file, just to see if the Badge opens up on its own?

 

In the desktop preferences, is it set to always show, or only when others are present?

  • ksl0588's avatar
    ksl0588
    Explorer | Level 3
    3 years ago

    Hi, how do you do this for Mac/IOS users? 

     

    In the desktop preferences, is it set to always show, or only when others are present?

     
    • ksl0588's avatar
      ksl0588
      Explorer | Level 3
      3 years ago

      Just an update: I tried creating a new excel file and shared it with the teammates, and the icon still doesn't appear on the righthand side of the excel file

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi ksl0588, sorry to jump in, but I wanted to mention that you should be able to find the Dropbox Badge options in the desktop app's preferences, under the General tab.

         

        Could you take a look and let us know what you find? 

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