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Someone is working on your shared file alert not working
Hi all!
My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying that XXX is editing the file so I would just message the person that I'm using it. Now, it won't let me know anymore and the only way I will find out is when there is a conflicting copy or when I realize that my previous edits were not saved.
How do we fix this?
Thank you.
24 Replies
Just an update: I tried creating a new excel file and shared it with the teammates, and the icon still doesn't appear on the righthand side of the excel file
- Walter
Dropbox Community Moderator
Hi ksl0588, sorry to jump in, but I wanted to mention that you should be able to find the Dropbox Badge options in the desktop app's preferences, under the General tab.
Could you take a look and let us know what you find?
Hi Walter, upon checking its already "Always show" for the dropbox badge.
Ken- Walter
Could you try disabling that option and re-enable it for us, Ken?
Let us know if the issue persists afterwards.
Just tried disabling and enabling after a few minutes but the badge still isn't appearing
Ken
- Hannah
Hey ksl0588, can you check the Dropbox application's version and sync status, please?
You can see this info, when hovering over your Dropbox icon.
Hi Hanna, here it is
- Hannah
Thanks for that, ksl0588!
Can you also please double-check that you've enabled Accessibility for Dropbox in your Finder preferences?
I just ticked the checkbox for dropbox and accessibility and after I reset dropbox. But when I opened the shared excel file the badge still isn't there.
