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ksl0588's avatar
ksl0588
Explorer | Level 3
2 years ago

Someone is working on your shared file alert not working

Hi all!

 

My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying that XXX is editing the file so I would just message the person that I'm using it. Now, it won't let me know anymore and the only way I will find out is when there is a conflicting copy or when I realize that my previous edits were not saved. 

 

How do we fix this?

 

Thank you.

desktop

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  • ksl0588's avatar
    ksl0588
    Explorer | Level 3
    2 years ago

    Hi Megan, can I get the email address where I will send this issue to?

     

    Thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Not to worry, ksl0588, I just sent you an email myself, so we'll continue working on your issue there. 🙂

  • arcruises's avatar
    arcruises
    New member | Level 2
    1 year ago

    Hannah,

     

    Our company is having the same issue with the badge telling of other users not working.  Do you happen to remember the resolution to this problem?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey arcruises, welcome to our Community! 

     

    As a first step, would you mind checking this Help Center article and making sure all the troubleshooting steps have been followed? 

     

    If the results remain the same, let me know and we'll look closer into it.

     

    Thanks!

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