Forum Discussion

JohnSmith4's avatar
JohnSmith4
Explorer | Level 3
4 years ago

Startup error on the Dropbox desktop app on macOS Monterey 12.6

Hello. My Mac is running on OS Monterey 12.6.   Today, I was cleaning out some of my files and I received the following message from Dropbox:     "Couldn't start Dropbox. This is u...
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey JohnSmith4, thanks for bringing this to our attention.

 

No worries, I have just sent you an email, so we can look into this.

 

Make sure to get back to me, when you get a chance.

 

Thanks.

Michaelxc23's avatar
Michaelxc23
New member | Level 2
3 years ago

Same problem and their staff can not help me to solve this problem.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Michaelxc23, sorry to hear about this.

     

    Could you maybe share your ticket ID so that we can look it up in our system?

     

    If you could also let us know any troubleshooting steps you may have attempted so far, I'd appreciate it. 

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