Forum Discussion

JohnSmith4's avatar
JohnSmith4
Explorer | Level 3
4 years ago

Startup error on the Dropbox desktop app on macOS Monterey 12.6

Hello. My Mac is running on OS Monterey 12.6.   Today, I was cleaning out some of my files and I received the following message from Dropbox:     "Couldn't start Dropbox. This is u...
desktop
Error Messages
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi SuuCh10, thanks for posting here! 

 

Can you please reboot your computer and then relaunch the Dropbox desktop app again, in order to remedy this?

 

Keep me posted, and we'll take it from there!

SuuCh10's avatar
SuuCh10
Explorer | Level 3
3 years ago

Hi

It's not working. I've rebooted my computer before I emailed you the first time and also after you've replied below. Still doesn't work.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi SuuCh10, hope it’s OK to jump in. 

     

    Have you also made sure to provide Dropbox with full-disk access on your device? If you’re not sure about this, please check these steps. 

     

    In case that doesn’t make any difference, we can log a ticket for you and have our support team investigate this further.

     

    Keep me updated!

    • SuuCh10's avatar
      SuuCh10
      Explorer | Level 3
      3 years ago

      Thanks but it still doesn't work.

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for updating me, SuuCh10! 

         

        I logged a new ticket for you, so that we can check this further. Please reply back to me, when you get the chance.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!