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JohnSmith4's avatar
JohnSmith4
Explorer | Level 3
4 years ago

Startup error on the Dropbox desktop app on macOS Monterey 12.6

Hello. My Mac is running on OS Monterey 12.6.

 

Today, I was cleaning out some of my files and I received the following message from Dropbox:

 

Error Message

 

"Couldn't start Dropbox.

This is usually because of a permissions error. Sorting your home folder on a network share can also cause an error.

Please contact Dropbox support with the following info for help:

/var/folders/ld/[sensitive data].txt"

 

The "sensitive data" above is a text file directly linked to my machine, which I don't feel comfortable putting on the internet.

 

I've done complete installs and uninstalls several times. Dropbox was given Full Disk Access in my System Preferences. I don't know what else to do. I can't see any way to access Dropbox support though, outside of the bot. Please help! Thank you.

desktop
Error Messages
Mac

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  • SuuCh10's avatar
    SuuCh10
    Explorer | Level 3
    3 years ago

    Thanks but it still doesn't work.

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for updating me, SuuCh10! 

     

    I logged a new ticket for you, so that we can check this further. Please reply back to me, when you get the chance.

  • SuuCh10's avatar
    SuuCh10
    Explorer | Level 3
    3 years ago

    Hi there,

    I tried again. This time is working. I have no idea why but it is now.

    It was down for a few days. Thank you so much.

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