Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

alexmiller_spillt's avatar
alexmiller_spillt
Explorer | Level 3
2 years ago

Stuck "Indexing..." on macOS 14.5. I've tried everything.

Even before an upgrade, I was stuck on either syncing or indexing endlessly. Currently my comp is just endlessly "indexing..." at the bottom of the app menu. I've uninstalled and reinstalled many tim...
desktop
Error Messages
Mac
PROF_ROBOTICO's avatar
PROF_ROBOTICO
Explorer | Level 4
2 years ago

Nancy, it says "The message you are trying to access is not available." on your replies. Please advise what I shall do!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the extra info, @PROF_ROBOTICO! I’m seeing a few things we can address together. 

 

First off, v207.3.5611 is one of our beta/experimental builds. To make sure this isn’t causing any extra issues, I’d like you to go here and turn off early releases. After that, you can download the latest stable app. The app version you should be seeing should be 206.4.6506.

 

I also checked your screenshot, but it looks like your computer wasn’t done calculating the size of the Dropbox folder just yet. Can you follow the same steps and give it some more time? 

 

I’m just trying to make sure your folder doesn’t contain more than 300k files, which could cause performance issues on the Dropbox app.

  • PROF_ROBOTICO's avatar
    PROF_ROBOTICO
    Explorer | Level 4
    2 years ago

    I turned off early releases but it downgraded to v205.4.5765 (and not 206.4.6506).

    It has only 244.469 items, see screenshot. It is done counting.

     

     

     

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!