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Syncing error with the Dropbox mobile app on Android
Hello, for several days I'm experience a syncing error with the Android app. Anything updated from the Android device appears on other connected devices, but not the other way around. Updated files...
Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way. I thank the staff for their help!
Walter
Dropbox Staff
Dropbox StaffHey PDub81 - sorry to hear you're having issues with this.
Could you let us know your device's OS version and the version of the Dropbox mobile app installed there as well?
Have you tried clearing the app's cache since you first noticed this?
Let us know more and we'll take it from there.
Thanks, Walter. Android 10 and Dropbox app version 368.2.2. I cleared the Dropbox cache in Android settings, which did nothing, but I see that clearing it in the Dropbox app itself does force a fresh sync without logging out, but it still has to be done every time a file has been updated elsewhere.
Also, I tested to make sure this was not just a problem with one particular file. No files are syncing from other devices without logging out and in or else after clearing the cache. Furthermore, and stranger, after clearing the cache, a file can be updated multiple times from other devices and will still sync correctly the first time it is opened in the Android app, but then it will not sync again until the cache is cleared again.
- Walter
I see, thanks for the additional information PDub81
Would it be OK if we reached out via email to have a further look internally?
Yes, thank you.
You may want to check your battery saving options to see if Dropbox is sleeping or deep sleeping, which can affect the app's ability to sync.
