Syncing icons are missing on Sequoia OSX, why?

Hi eferrariph,

Thanks for reaching out. 

It sounds like you are experiencing an issue with missing system icons. 
 
Can we try the following:

-click on the Apple logo in the top left corner.
-then we select Force Quit.
-select Finder and relaunch.

Has this helped? 

nope 😞

Hi eferrariph,

Is it ok to contact you through the email connected to this account?  

Sure... thanks

Hi eferrariph, before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application?

Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

I have the same problem. There is no sync icons on my folder. are missing on Sequoia 15.1, and the version of Dropbox is v211.4.6008. 

I already restarted finder, and restart Dropbox application, and restarted computer... Does not work...

Hey amaury_b, sorry to hear about that! 

Could you confirm the location of the Dropbox folder on your machine? Also, when did this start happening on your end?

A screenshot showing the Dropbox folder without any sync icons would also help.

This will help me to assist further!

When did it start : I'm a new user (I used to use Dropbox before)

The screenshot and location :

Hey amaury_b, I see, interesting.

As a last step, can you try to perform an advanced reinstall using these steps? 

If this doesn't work, let me know.  

I have also lost sync icons on two of my Macs... both running the latest versions of macOS Sequoia and Dropbox. On one of the Macs, it has been many weeks already and they have never come back... on the other machine it just happened today. I've tried everything to bring them back... restarts, finder force quits, quitting other syncing apps, loading cloud storage apps in order (Dropbox first or last), etc. This was not uncommon before macOS Sequoia, but we had the ability to uncheck and recheck Finder Extensions, and that would solve it. Now that option is gone. I also use Sync alongside Dropbox and it suffers the same issue. Reinstalling any apps doesn't help. It is a really big problem as my hard drive is smaller than my Dropbox and now I never know what is synced locally. Please get this feature back as a large Dropbox is crippled without it. Thank you.