Syncing is interrupted. But why?

Hi,

Thanks for the reply.  Attached here is a pic.  In the same exact folder, and whole filename are of exact length (and not invalid characters), as you can see, some are synced, some are not.  So this does not qualify to a file or filename issue on my side.

I do not have any firewalls.  

This seems an issue that dropbox itself can diagnose, instead of asking customers random questions.  Dropbox can put logs and send back to your server for your own debugging.  That will be more accurate for finding the issue in this case.

Hi all, sorry to jump in here, but for anyone who's still affected by this, could you let us know approximately how many files you're syncing on the affected device and if you've ensured you have enough hard drive space?

Also, have you tried the 'view sync issues' option from the app? 

Before I reply to your answer, I will add an information.

Whereas the file stuck is only 3kb, I added a new file now in my local with a size of 70mb and it was synched successfully with no issue; while the 3kb still remain stuck  There seems something on specific files, and only your Dropbox app would know why.  It is better to improve you app to diagnose and report issues, instead of generic messages that is the reason all of us are here.  Asking the customer to diagnose so many possible things seem so not user-friendly.  

========

Why is the number of files we are synching relevant?  Does dropbox have a limit on the number of files to synch?  Please let us know as this is a ridiculous limit, if any.

For hard drive space, I still have 300 gb free and it is stuck on a 3kb file.

"333.01 GB available of 2 TB"

In case you havent read the messages here, I did try the View Sync Issues, and just like another guy in this thread, I see the same message which is like 'the file is open'.  How can the file be open, no software is using it.  Please try diagnose this using dropbox app because only the app knows why it is giving such behavior.

 Facing the same issue for several days and there is no way to fix it. I have checked every file in the taskbar if the files are running or not. I closed all the files except the Windows files but nothing happened.  i restarted my PC but no change. Initially, there were only 3 errors but after doing this activity, the number of errors increased to 7. 

I am just syncing in the "online only" mode. It's not a matter of hard disk space. It is a bug of the software. I am using MacOS.

"Sync issues" make no sense and the number always remains in 120. 

Hey all, we really appreciate your input in this.

Can you also take a look at the number of files you're currently trying to sync?

The Dropbox app has a (soft) limit of 300K files, so exceeding that number will cause the app's performance to decline.

If you're over this limit, can you remove some folders from the Dropbox folder using selective sync, to see if that helps?

I am beyond perplexed and exhausted, I have spent my entire day trying to force DropBox to finish syncing with my new macbook. It partially synced, there are several hundred thousand files that appear to have been synced, but I cannot force it to finish the job. It has been stuck for five hours on 'syncing is interrupted' and I have no solution. It has been indexing files on and off during that entire time without any progress. I have: 

1. Updated my OS to the most current version. 
2. Quit the desktop application multiple times and restarted my computer multiple times. 

I don't really know what else to do because the application doesn't give you many options to manipulate the application. 

SDRSF123, I’ve merged your post here, as it’s similar to the issue discussed in this thread. 

Can you please check Hannah’s post above, and let me know what’s the file count that your Dropbox app is syncing? Is it possible it’s more than 300k files, which could potentially cause a syncing issue?

Here are my suggestions for you. I had the same issue and I resolved it personally because the dropbox team was unable to give any solution. They were just asking to do many things related to firewall, hidden running apps etc. 

Logout dropbox from PC, remove dropbox from and reinstall.

Logout dropbox from computer/laptop also from which are syncing.

Relogin in all devices and issue will be resolved automatically.

Thank You.