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The app restarts and keeps asking for my credentials, even after signing in.
OS: Windows 11 24H2 Dropbox: 227.4.4774 desktop app
When I install Dropbox the installation completes and prompts for credentials. I follow the install prompts and my credentials are accepted. Th...
We found a cache file by viewing hidden files. Deleting this and re-trying worked for me. We can now login and see data sync.
Hi,
We can test the antivirus, but I have an identical machine (same model, same image, including security suite) that functions normally. We downloaded and installed using the latest stable offline installer package.
We do not use roaming profiles. This is a local folder in c:\users\user-name\dropbox. We do not redirect folders or install pointing to a network location.
It is just this instance from what I can tell. The behavior persists, but what is odd is that even with an uninstall of the product, the system seems to recognize the login following a reinstall. This makes me wonder if there was a way to confirm a clean uninstall. Would we need to clear browser cache - since the browser is involved in the logon process?
- Megan
Dropbox Community Moderator
Hey xfilesphan!
Since you made sure that you haven't implemented any roaming profiles, then I would suggest what you already mentioned, which is to clear your browser's cache after disabling your antivirus too.
I know that you might have the exact same set-up on a similar device, but sometimes each device's unique configuration plays an important role too.
If that doesn't work either, let me know and we'll proceed with the next steps.
