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xfilesphan's avatar
xfilesphan
Helpful | Level 5
6 months ago
Solved

The app restarts and keeps asking for my credentials, even after signing in.

OS: Windows 11 24H2  Dropbox: 227.4.4774 desktop app When I install Dropbox the installation completes and prompts for credentials. I follow the install prompts and my credentials are accepted. Th...
desktop
Install
windows
  • xfilesphan's avatar
    xfilesphan
    6 months ago

    We found a cache file by viewing hidden files. Deleting this and re-trying worked for me. We can now login and see data sync.

xfilesphan's avatar
xfilesphan
Helpful | Level 5
6 months ago

We found a cache file by viewing hidden files. Deleting this and re-trying worked for me. We can now login and see data sync.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Awesome news xfilesphan! 🤓

Happy to see that your issue is now resolved! 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

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