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Paolo M.'s avatar
Paolo M.
Explorer | Level 4
14 days ago

The behavior of Dropbox tray Icon is completely wrong on Windows 10

I can't believe this problem has not been addressed since 10 years ago, and also it get worse with the recent UI revamp of the user interface. All app having a tray icon agent should follow a well-...
desktop
GUI
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
14 days ago

Hi there, Paolo M., thanks for taking the time to post to our Community.

Would you mind sending us some screenshots or short video recordings (if possible) of the behavior you're describing, so we can have a visual of the situation?

Have you uninstalled the app, restarted your computer and reinstalled it to see if that makes a difference regarding the flashing issue and any other unexpected behavior?

Also, which version of the app are you using?

Thanks in advance.

  • Paolo M.'s avatar
    Paolo M.
    Explorer | Level 4
    11 days ago

    Well... the workflow is so simple and detailed that it's just a matter to try, the behavior on any windows is the same indicated above, and it's inconsistent. No need to file any screenshot or specify any version. It applies to all versions of the window agent product. Just try the effect of left and right mouse buttons on the "box" tray icon.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 days ago

      Hi Paolo M., we appreciate the feedback on this matter.
      We take all comments into consideration when improving the Dropbox desktop app!

      • Paolo M.'s avatar
        Paolo M.
        Explorer | Level 4
        11 days ago

        I also appreciate DropBox listen to loyal customers.

        I'm going to hold you to it.

        I think the most annoying thing is the double-click behaviour.
        The product supposedly open the root folder tracked by dropbox.
        It does that indeed, but since the last UI revamping it now show also the main form interface, as it was a single click.
        If you use a single click, the main interface is toggled, but flashing few times before opening completely.

        So, in a nutshell, try to accomplish the following UI fixes at least:

        double click on tray icon --> Show the explorer window, but NOT the main form

        single click on tray icon --> Show the dropbox UI with toggle, but without "flashing" the form ON/OFF/ON/OFF/ON when need to be shown (it's ok when hiding)

        Maybe you can barely notice the flashing on a very fast computer, but if the single click is done under heavy load, as example at startup, this do strain the eyes and slow down things quite a bit, with unnecessary stress on 2D-GPU. I apologize for my bad english, i can't explain better.

        Regards,

        Paolo

         

         

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