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Forum Discussion
The behavior of Dropbox tray Icon is completely wrong on Windows 10
I can't believe this problem has not been addressed since 10 years ago, and also it get worse with the recent UI revamp of the user interface.
All app having a tray icon agent should follow a well-...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Paolo M., thanks for the update.
The behavior of the tray icon has remained the same for many years, in that right clicking the icon doesn't bring up the context menu.
Only Ctrl-clicking the icon would bring up that menu item. Double clicking the icon should bring up the Dropbox folder, and single clicking would show the interface for the desktop app.
Given the current speeds of devices, there might not be enough time for the second click to be registered before the interface pops up for a brief second, before it opens the Dropbox folder on the second click.
If your interface is flashing when you single click the icon, then it sounds like there might be an issue with your installation. Have you already tried uninstalling and reinstalling the desktop app?
Absolutely!
I have the dropbox client on 4 computers, all of different generation and different speed, both Win10 and Win11 (started with windows7 since i used the product).
All of them does exactly the same.
It seems that the double click event also fire the single click event, messing up with the form toggle. This is bad expecially because the popup form does not have a close button (thing that is weird on itself) but at least clicking outside the client area it disappear.
As i said, flashing of popup form repeatedly showing and hiding is present is all my installation, and every few years i also change the laptop, such i can experience a new reinstall from scratch as well.
Please, simply double-click on the tray icon (with various speed) and you'll surely see the UI glitch. I know also that CTRL+LMB bring up the menu since the beginning, but this also is out of standard behaviour. What's wrong on using the right mouse button for contextual menu, like any other app on planet ?
- Megan
Hey Paolo M., I hope you're doing well!
As already confirmed in the thread so far, this is what we can reproduce from our side:
-When left or right clicking on the Dropbox icon, we can see the Dropbox app window.
-When double-clicking on the Dropbox icon, we are getting redirected to the Dropbox folder.
Having said that, in order to ensure that we're on the same page with you, we'd really like to have some sort of visual that documents the behavior you've mentioned so far. If need be, this will also help us log your feedback accordingly.If you don't wish to share that in this thread, we can have someone contact you via e-mail. Once you've let us know what works the best for you, we'll continue looking into this straight away!
I've used dropbox share to allow you view a small clip of my desktop
[removed to prevent sharing traffic]
As you can see, just double-clicking on the tray icon led to a complete UI mess, and I assume it will happen on your PC as well. It's a so obvious glitch that I wonder why someone is asking me a short video about.
