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Forum Discussion

DHK's avatar
DHK
Collaborator | Level 8
10 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
DHK's avatar
DHK
Collaborator | Level 8
10 months ago

Just to let you know I discovered that the Dropbox app was not visible in my menu bar again... might have disappeared before today, as I usually only look at the app periodically

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Sorry to hear that, DHK. Can you also go ahead and perform an advanced reinstall instead?

  • DHK's avatar
    DHK
    Collaborator | Level 8
    10 months ago

    I performed the advanced reinstall yesterday and this morning when I opened the MacBook dropbox was not running.  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for giving that a go! Can you also make sure that your desktop app has been updated to our most recent version, in case it’s not already?

      • DHK's avatar
        DHK
        Collaborator | Level 8
        10 months ago

        Yes, the Dropbox.app is the most current version. I was never explicit, but I leave the computer on (sleeping with the clamshell closed) when I am not using it.  Somehow it crashes during that configuration.

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