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Forum Discussion

DHK's avatar
DHK
Collaborator | Level 8
10 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
Octave Music's avatar
Octave Music
Helpful | Level 5
10 months ago

I have been experiencing this over the past month.  Dropbox is quietly crashing/quitting/closing.  I use Dropbox desktop all day long.  I will go to drag files into my folder, and then expect to get the Green Check Mark indicating it is uploaded...and all of those icons are missing.  I then look up to the menu bar and the dropbox icon is missing.  So I go to my dock, and re-launch dropbox...wait for things to sync-up and then everything is fine until it happens again.  I was thinking I have some weird Keyboard Maestro keystroke that is accidentally killing dropbox.  I have no idea what is causing this.

I am on a MacStudio M2 Ultra running Sequoia 15.3.1 and Dropbox Ver. 218.4.4348

  • Octave Music's avatar
    Octave Music
    Helpful | Level 5
    9 months ago

    I just finished an 18 hour work day...and DropBox did not crash once today!
    I noticed on the menu bar, after hovering over the DropBox icon that the software version changed.  Mine is now at Ver 219.4.4463
    When I posted in this forum 3 days ago, it was at Ver. 218.4.4348.

    Fingers crossed that perhaps the new version that got pushed out has remedied this issue?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey Octave Music!

      Good to hear that (or read in our case)! 😀

      Keep an eye out, and if you need anything else, just give us a shout. 

      • Octave Music's avatar
        Octave Music
        Helpful | Level 5
        9 months ago

        Dropbox is AGAIN silently quitting a few times per day for the last 2 or 3 days.  It was working PERFECTLY when it was on version 219.4.4463.

        Mine is now on version 220.4.4126 and as I said, it has closed itself down at least twice in the last 24 hours with no crash log or notification of any kind.
        I wonder what has changed between those two versions over the last 2 weeks?

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