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DHK's avatar
DHK
Collaborator | Level 8
1 year ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
pepepepe's avatar
pepepepe
Explorer | Level 4
1 year ago

Same here!

In the last few months the app closes itself every now and then without previous notice

Apple M1 Pro - sonoma - 14.6.1 (23G93)

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Sorry to hear about this, Octave Music and pepepepe.

Have you tried reaching out to our support team on your end, so they can investigate your issue?

As for you nraihani, can you please give me your ticket number, so I can take a look?

  • nraihani's avatar
    nraihani
    Helpful | Level 5
    1 year ago

    hi hannah

     

    Ticket #24161179: Dropbox Support Chat

     

    thanks

     

    • nraihani's avatar
      nraihani
      Helpful | Level 5
      1 year ago

      Hi Hannah I've been sat at my computer for about 10 minutes and in that time the app has silently closed itself again. My Dropbox subscription is up for renewal on April 9 and unless there is a fix to this issue I'm afraid I'll be moving to OneDrive or another provider as this intermittent crashing is really affecting my workflow across different devices. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey nraihani, apologies if you’ve mentioned this already, but what other steps have you tried so far? Have you completely uninstalled the Dropbox app, restarted your device, reinstalled it and the issue persists?

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