Forum Discussion

DHK's avatar
DHK
Collaborator | Level 8
11 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Sorry to hear about this, Octave Music and pepepepe.

Have you tried reaching out to our support team on your end, so they can investigate your issue?

As for you nraihani, can you please give me your ticket number, so I can take a look?

nraihani's avatar
nraihani
Helpful | Level 5
10 months ago

hi hannah

 

Ticket #24161179: Dropbox Support Chat

 

thanks

 

  • nraihani's avatar
    nraihani
    Helpful | Level 5
    10 months ago

    Hi Hannah I've been sat at my computer for about 10 minutes and in that time the app has silently closed itself again. My Dropbox subscription is up for renewal on April 9 and unless there is a fix to this issue I'm afraid I'll be moving to OneDrive or another provider as this intermittent crashing is really affecting my workflow across different devices. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey nraihani, apologies if you’ve mentioned this already, but what other steps have you tried so far? Have you completely uninstalled the Dropbox app, restarted your device, reinstalled it and the issue persists?

      • nraihani's avatar
        nraihani
        Helpful | Level 5
        10 months ago

        yes, i did all that when i first sought support from Dropbox. It didn't change anything. I've actually just cancelled my dropbox professional subscription - i think i'll try icloud for a while given that there doesn't seem to be a fix for this issue and from this thread (and discussions with my colleagues) it sounds like it is fairly widespread. if you manage to work out why the app is silently closing on mac devices, please let me know and i will be happy to come back.

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