Forum Discussion

DHK's avatar
DHK
Collaborator | Level 8
11 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey nraihani, apologies if you’ve mentioned this already, but what other steps have you tried so far? Have you completely uninstalled the Dropbox app, restarted your device, reinstalled it and the issue persists?

nraihani's avatar
nraihani
Helpful | Level 5
10 months ago

yes, i did all that when i first sought support from Dropbox. It didn't change anything. I've actually just cancelled my dropbox professional subscription - i think i'll try icloud for a while given that there doesn't seem to be a fix for this issue and from this thread (and discussions with my colleagues) it sounds like it is fairly widespread. if you manage to work out why the app is silently closing on mac devices, please let me know and i will be happy to come back.

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