Forum Discussion

DHK's avatar
DHK
Collaborator | Level 8
11 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
nraihani's avatar
nraihani
Helpful | Level 5
9 months ago

hi there, just want to check whether there has been any update on this issue? i have a new thing to report which is that dropbox icon is gone from my toolbar (which is usually a sign that dropbox has silently closed itself). however the files do seem to be syncing to the cloud. is this normal? does the little app icon not need to be visible any more for the app to be working in the background? and does this mean that the issue has potentially been resolved??

i left my support ticket number in a reply when someone asked me (again...) whether i had contacted support about this and have heard nothing back. would really appreciate someone in dropbox taking this seriously and looking into why the app keeps closing on mac as it is a real pain to move my entire cloud storage to icloud, because of it being more difficult to collaborate with colleagues using dropbox etc. thanks for any support. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey nraihani, thanks for the nudge here and sorry to hear about your experience.

Since here on the Community we don't have visibility into your account info and in order to have this investigated further, I'd definitely suggest contacting our support team directly.

I understand this is a process you went through before, but it's the best way to have your issue investigated in a manner that's specific to your particular issue.

Let us know when you have a new ticket number.

  • nraihani's avatar
    nraihani
    Helpful | Level 5
    9 months ago

    Hi Hannah

    Thanks for the reply. I'm a little confused why I've been asked twice on this thread to provide the ticket number associated with my previous support request in that case? The reason I've been commenting here is because it seems like this could be a more pervasive issue with Mac users and the desktop app - is anyone looking into that at a more systemic level in Dropbox or is it just a case of individual users trying to work it out themselves? Any info on what is being done (or not!) would be helpful as i've already been through the support process once with no real outcome. I'm happy to try it again but not that hopeful of getting it resolved since it wasn't last time. Thanks - Nichola

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey nraihani, I just created a new ticket on my end for you. 

      I went with that route since your case might need to be escalated, but I'd like to have a closer look into this.

      Reply back to me, and we'll take it from there!

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