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Forum Discussion
v3h
7 days agoExplorer | Level 3
The desktop app isn't booting up automatically on Mac OS, and there's two Dropbox folders
i have three mac computers running same software and configurations - all on latest tahoe - all have dropbox on them and until recently all logged dropbox in automatically on restart (nothing accessibility and privacy have correct settings and disk access) - i also have dropbox files on the computers and not just iCloud - multiple times have uninstalled and reinstalled dropbox to try and fix - recently i found the advanced reinstall pages on dropbox with some terminal instructions - when i went to reinstall there was for first time toggle to opt out of File Provider which i did not click - now i have two dropbox file folders - one under user name (with the complete files on computer hard drive as should be) and now one under user name/library/cloudstorage/ - trouble is when i now click on dropbox in finder that has the files but all showing in cloud only - the other one is there but in a different place in finder - worried now about files on hard drive no longer syncing correctly - and the worst is the dropbox app with still not load at startup - could really use some help and advice
3 Replies
- Jay3 days ago
Dropbox Community Moderator
If you're already performed and advanced reinstallation of the Dropbox desktop application, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
You can submit a ticket to the team via this link while logged into your Dropbox account. - v3h3 days agoExplorer | Level 3
sorry for the delayed response - i erroneously replied to your reply above and the email was undelivered - i was able to eliminate the duplicate dropbox folder so there is just one under user name - however dropbox will still not start automatically when computer is restated and yes i have the desktop preferences set to login on startup and it shows the same in the settings login on apple settings - i have run out of ideas
- Jay6 days ago
Dropbox Community Moderator
Hi v3h, thanks for contacting us!
Could you clarify exactly which folder in Finder contains the sync icons? That would be the correct folder which is syncing fully to the Dropbox site.
Have you enabled the option in the desktop preferences for the app to run when the computer boots up?
Keep me updated with any details!
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