Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Simonsen's avatar
Simonsen
Helpful | Level 6
2 years ago

Hey Walter 

It still don't work after updating. Could you please mail me directly??

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to jump in here sscotti1 

     

    I just sent you an email, I'll see you there!

  • yjapri's avatar
    yjapri
    Explorer | Level 3
    2 years ago

    Helppp..

    Still no luck with reinstalling and relogin T_T

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi yjapri, welcome to our Community! 

     

    Can you share some additional info with me, please? Do you use a Mac OS as the OP mentioned or Windows maybe? 

     

    What is the app's version, and syncing status at the moment? Any added info is helpful.

     

    Thanks a bunch! 

  • Marcos12's avatar
    Marcos12
    Explorer | Level 4
    2 years ago

    Hello,

    I am using Mac Ventura, I suggest close the session and reinstall the app.

     

    Regards, 

  • ihouseu's avatar
    ihouseu
    Explorer | Level 3
    2 years ago

    I had to replace my Mac recently after a tragic early morning issue... Let's just say that Msc´s don't like to drink black coffee as much as me. Since installing Dropbox on my new Mac, I set all files to online only, since then it has been stuck on indexing 251,000 files´ for over a week. Mac is showing folders but all empty, no files listed. Tried pausing syncing and closing Dropbox app, restarting. Nothing. Still stuck. Super annoying.

     

    For me the thing that fixed it was I signed out of my Dropbox account in the app settings and then logged in again. In the app, not in browser. Indexing jumped up to 400,000 but within 30 mins it was done. All files are online only but at least I can see them now in Finder.

     

    Hope this helps. Good luck!

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