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The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
I RECEIVED A SOLUTION FROM DROBOX THAT WORKED!
To ensure that Dropbox is working correctly, I'd recommend that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files.
Please follow these steps to unlink and relink your computer:
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.
Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity.
I did this. On the first attempt, my 29,000 files were re-synched but stopped at 352 files. So, I repeated the process. I signed out then signed back in and ALL THE FILES SYNCHED. I am back to where I was.
In retrospect, it seems a logical maneuver. This is what we do when our laptop or program locks up. Just sign out, give it a moment, then log back in. Good to know for the next update.
GOOD LUCK!
FrankieAnn, thank you for your cooperation. Indeed, these procedures worked for me. I don't know exactly whether this was a problem from Dropbox or Apple, but today I updated macOS Sonoma to version 14.1 and tried the "reboot" on Dropbox.
Best regards!
Something strange is happening here. I'm still on Dropbox version 185.4.6054, and I'm using macOS Sonoma 14. I haven't updated to 14.1 yet.
What I've noticed is that the files that were supposed to be synchronized and 'online only' have been partially synchronized. Some of them are visible on Dropbox.com, but not all. The cloud icon with an exclamation mark remains in the Finder, even when the file appears on Dropbox.com.
I've also noticed that a previously unseen option has appeared in the dropdown menu: 'Sync the next.' Clicking on it doesn't seem to do anything. However, I wanted to report what I've observed for the record.
As I've mentioned, what I'm experiencing doesn't seem to follow a clear logic because it happens with some files but not with others.
For over 20 days now, since the MacOS Sonoma update, I've been unable to use Dropbox. This means no more backups, no more file synchronization, no more sharing documents with colleagues, and no more convenience for me. It won't be long before my hard drive fills up, and at that point, the only way I'll have to clear space is by returning to the old external hard drives I had abandoned, favoring a paid Dropbox account.
It's been quite a letdown, and I'm very disappointed.
DBox staff response to me that Sonoma and DB work fine together, it is love at first sight
Yes, indeed now it works
Forgive me, but has there been an update from Dropbox that fixed the issue, or are you being sarcastic?
