Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Konigi's avatar
Konigi
Helpful | Level 6
2 years ago

FileProvider is the system put in place by Apple: "An extension other apps use to access files and folders managed by your app and synced with a remote storage."

 

Source: https://developer.apple.com/documentation/FileProvider

 

Nowadays any cloud storage applications have to go through Apple's FileProvider.

 

As someone as realized though, there seems to be no issue with OneDrive or Google Drive. Dropbox is clearly failing something here.

cloudres's avatar
cloudres
Experienced | Level 12
2 years ago

Konigi your analysis is spot on. Unbelievable. Truly incredible.

  • OceanSunrise's avatar
    OceanSunrise
    Collaborator | Level 8
    2 years ago
    Thanks for explaining! Is there any temporary workaround anyone has found? I restarted my Mac and it seems to have done the sync then but I don’t want to keep restarting my Mac every time. Is there any other trick or workaround anyone has found?

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