Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

manuauh's avatar
manuauh
New member | Level 2
2 years ago

Be caution doing the above step


1: I have fixed this sync or indexing issue with the help of the above article.

2: Please backup the currently unindexed file on your Mac before doing this procedure.

3: Dropbox only imports or syncs the current files/data that are available on the web.

4: There is no option to choose a previous Dropbox location while linking dropbox again (it was under the library/Cloudstorage)

5: Now i have to manually copy check unsynced files fro my mac to newly synced dropbox folder

 

OceanSunrise's avatar
OceanSunrise
Collaborator | Level 8
2 years ago

Which above article are you referencing to?

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